Frequently Asked Questions

Where are you located?

Timberline Glamping Orange Beach

2001 Young's Hideaway Lane

Orange Beach, AL 36561

How do I get to the Timberline Glamping Orange Beach location?

Once you arrive to the address below, proceed to your accommodation number.

Each site has its own site number so make sure you enter your site. You will park directly at your site. 

When can I check in to my glamping site? 

Check-in is at 3:00 p.m. If you will arrive after sunset, contact us  at 251-219-0234 if you have any questions about access your accommodation with the code provided. 

Is early check-in possible? 

Early check-in at 1 p.m. is subject to availability and requires prior authorization and purchase. 

What is the check-out time and process? 

Check-out is at 10:00 a.m. Ensure all garbage is deposited in larger trash cans upon leaving.  Please turn on all ceiling fans and AC system before your departure during the hotter months. 

What is included in the glamping site? 

The site includes a furnished tent with beds, linens, lamps, heating & A/C, a mini-fridge, Keurig coffee maker, hammocks, a charcoal grill, fire pit, and a picnic table. Additional add-ons can be purchased and ready for you inside your tent when you arrive.

What should I bring?

Remember to pack comfortable clothing, both beach and bath towels, food and cooking supplies, drinks, and your favorite people! Don't forget essentials like matches, charcoal, flashlight, bug spray, sunscreen, a good book, games, and hiking shoes. Firewood and fire starters can be pre-ordered from us for convenience, or you may bring your own. Enjoy your stay!

What is your cancellation policy?

INDIVIDUAL RESERVATION POLICIES

• Refundable Period: Cancel more than fourteen (14) days before your reservation and receive a refund of 95% of the total reservation amount.
• Non-Refundable Period: No refunds if you cancel within fourteen (14) days of check-in. You can gift your reservation to someone else.
• Cancellation Method: All cancellation requests must be made in writing by emailingorangebeach@tlglamping.com.
• Weather and Illness: No cancellations or refunds for bad weather or personal illness. We recommend that all individual reservations purchase our Trip Protection for greater flexibility. 

GROUP RESERVATION POLICIES

• Group Classification: Four or more sites are considered a Group Reservation.
• No Trip Protection: Not available for group bookings.
• Cancellation Deadline: Must email cancellations or changes to orangebeach@tlglamping.com at least 30 days before check-in. Otherwise, you’ll be charged the full amount.
• Deposit Policy: Group reservation deposits are non-refundable and non-transferable.

TRIP PROTECTION

Why Get It: Protects your trip against bad weather, unexpected illnesses, and unforeseen circumstances.

When to Buy: Add at booking or email orangebeach@tlglamping.com to add it at least fifteen (15) days before your reservation.

Fine Print:

• Cancellation Period: Cancel or change your reservation before 3 pm two days before check-in for a full refund (minus Trip Protection cost).
• Last-Minute Cancellation: If you cancel within 48 hours (after 3 pm two days before your stay), you only lose your first-night deposit (plus the Trip Protection cost).
• One Per Accommodation Per Night: For each night of your stay, a separate protection plan is required for every accommodation booked. For example, booking two tents for three nights each requires purchasing six Trip Protection plans.
• Non-Refundable: The Trip Protection plans are non-refundable.
• Deadline to Add: Must be added fifteen (15) days prior to check-in or at the time of reservation.
• Not for Groups: Trip Protection is not available for group reservations.

Do you allow pets?

We love our furry Glampers! Just add the $55 pet fee for each pet in the add-on section at checkout or send us an email letting us know ahead of time and we will get that added.

Timberline Guests must adhere to the following rules:

• Pets may not be left unattended at the campsite for more than 30 minutes. Please understand that staff may remove unattended pets if left for longer periods of time.
• Pets left confined inside a tent for the 30 minute window must be properly crated.
• You are financially responsible for any damage that is done to our accommodations by your pets.
• When on trails or around your campsite, pets must be confined, leashed or otherwise under physical control at all times. Leashes may not exceed six feet (6’) in length.

Are there bathrooms?

 Yes, each accommodation has an en-suite bathroom. 

Additionally, there is a bathhouse located at the beginning of the trailhead. 

Does the tent have A/C and heat?

Our tents have a mini-split A/C and heating system to enhance your comfort. But remember, they're canvas-walled tents. On average, you can expect that the unit will offer a 5-15 degree difference from the exterior temperature. During the heat of the afternoons, the A/C has much less impact on the interior temperature. The cooling ability can be as much as 20 degrees cooler in the evenings. This difference is significant, but the system is not equivalent to central A/C. We recommend that you keep tents closed during the heat of mid-day to trap in the cooler conditioned air, open at night for a breeze, and layer up in cold months. Enjoy nature with a touch of comfort!

How many people are allowed at each glampsite?

Our sites comfortably sleep 4-6 guests, however, up to 8 guests are allowed per glampsite. You may bring a pack-n-play and/or air mattress to accommodate up to 8 guests per site. 

Is glamping still camping?

Yes, glamping is camping redefined with added comforts and luxuries. While you enjoy the great outdoors and activities typical of traditional camping, our tents offer enhancements like comfortable bedding and climate control to moderate temperatures, blending the natural charm of camping with modern conveniences. However, remember our accommodations have canvas exteriors; the climate control—A/C in summer and heating in winter—is designed to make your stay more comfortable but won’t replicate the indoor environment of a home. We suggest keeping tents closed during hot days and open at night to embrace the breeze, and wearing warm clothing in cooler seasons. This way, you experience the authenticity of camping with the added benefits of luxury, ensuring a memorable and enjoyable outdoor adventure.

What park rules should I be aware of?

All Timberline Alabama guests must follow all Alabama State Park Rules. Key rules include Quiet time from 11 p.m. to 7 a.m., leashing and controlling pets, and zero allowance for collecting firewood.

What should I know about wildlife in the park?

Regarding wildlife in the park, please refrain from feeding or approaching animals. Ensure your food and trash are securely stored to prevent attracting wildlife. Stick to marked trails and avoid venturing into bushes or sea grape areas. While fire ants pose a common risk, snakes may also inhabit these spaces. Stay safe by observing these guidelines.

Are smoking and open flames permitted? 

Smoking is not permitted in or around the glampsites. Open flames, including candles, are prohibited inside tents due to fire risks. Fines apply for violations.

All fires must be contained to designated fire rings and charcoal grills only.

How does the weather affect my stay? 

Our tents are equipped for rain, but we do not cancel for rain, wind, or thunderstorms. Consider purchasing travel protection for unforeseen cancellations.

Can I view a tent before booking? 

For privacy and security, direct viewing of tents is not allowed. Call us to schedule a tent tour between 11 a.m. and 2 p.m.

Can I purchase items from the tent? 

Yes, items available for purchase include logo mugs, scented oils, and books, as listed in our online store. Guests may take these items directly from their tent, incurring charges on the card on file, or request new, unopened items during their stay for a fresh replacement from our stock.

What if I leave something behind?

Any item we find to have been left behind will be placed in Lost & Found and remain there for 14 days. On the 15th day, items are taken to our local donation center. If you left something behind, we are happy to mail the item back to you and charge the card on file for shipping and packaging (if needed).

Are your glamping sites accessible? 

Accessibility ramps are available upon request for most sites with a one-week notice. Specific sites are ADA Accessible and offer greater accessibility features—(ie. accessible bathrooms, ramps, etc).